Shipping & Returns

Shipping Policy

We ship to select countries in the Middle East, global orders will launch soon. Orders are processed within 1–3 business days in Qatar and 4–7 business days to other GCC countries. For Custom / Made to Order pieces check delivery timeline on product. You will receive a confirmation email with tracking details once your order has been dispatched.

Estimated Delivery Times

Qatar: Standard 1 – 3 business days GCC countries: 4 – 7 business days Custom / Made to Order: Check vendor delivery timeline on product Please note that delivery times may vary during peak seasons or promotions.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. Free shipping is available on orders above 500 QAR, standard delivery fee is 30 QAR.

Return Policy

We accept returns within 14 days of delivery. Art pieces, Beach/Swim wear and custom-made pieces are final sale and cannot be returned except they were received with a defect. We do not accept: • Products that have been used, altered, assembled or installed, unless they are defective. • Products damaged by misuse or showing signs of wear, even if they are still under warranty. Ensure that you've included the original invoice, packaging bag/box, all the accessories, parts, promotional gifts, brand & product labels/tags/instructions still attached and warranty cards that came with your item/s before returning your order.

How to Initiate a Return

You can easily submit a return using our website or mobile app. • Go to "My Account" • Select "Returns" to request a return. • Choose the item(s) you wish to return • Select the reason for the return • Confirm the pickup details and submit your request.

Refunds

Once we receive and inspect your returned item, we will process your refund within 3–5 business days. Online payment refunds will be issued to your original payment method. Please note that original shipping costs are non-refundable. Cash on Delivery payments are refunded as store credit. The item/s refund value will be credited to your Afroval account after the item/s returned have been approved and you will be able to use such refund value for your future purchases on Afroval.

Exchanges

We currently do not offer direct exchanges. If you would like a different size or product, please return the original item and place a new order.